Mickey Dry

During my first week working with Wachovia in Charlotte, I was assigned to Mickey Dry to learn how to make time payment loans.  Yep--it was a long time ago.  One of the first applications that I processed was from an applicant that did not qualify for a loan.  Mickey instructed me to calll the customer and decline the loan.  I followed his instructions.  Here is the conversation and Mickey's response:  "Mr. XXX. I am calling about your loan application.  I have bad news for you.  We are not going to make you this loan.".  

I will never forget Mickey's reaacttion after I hung up.  "Jim, that was TERRIBLE.'. Never say "We have bad news for you.". That was insulting and inappropriate.  You must learn to be kind and pleasant to your customers ALWAYS.  That resposnse was not kind and pleasant."  

Well, I learned that lesson and many other lessons from Mickey.  Mickey was a wonderful teacher and friend.  We will miss him forever.     Jim Watson

He was a VERY special person.   David Jolley

Bert, happy birthday !

Best Wishes, Mickey

Irma, thank you for your thoughtful E.

We are in Winston and our son and his family are safe in fl.

BEST regards and thanks for your making "the old gang" work

Jim, I hope you have a happy birthday and a safe new year.

Mickey